Bytescribe Support

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Question 1. I already have a footpedal. Is it compatible with the WavPlayer? 2. I'm getting a Floating Point error when playing files in the WavPlayer . 3. Can I change my 9-pin port serial foot pedal to a USB port pedal using an adapter? 4. What if the file length is being misreported in WavPlayer when playing .dss files? 5. I am trying to play .vox files, but they sound distorted. 6. Whey I try to play certain files with my WavPlayer, "Error" appears and the files won't play. 7. I receive an error message when I first open my WavPlayer. What do I do? 8. What can I do if I'm having problems with my serial or USB port pedal? 9. Can I play .vob files from a video DVD? 10. Can WavPlayer play .msv and .dvf files created by Sony handheld recorders? 11. Can WavPlayer play .wav files created by Dictaphone or DVI (Rhetorex) systems? 12. Can WavPlayer play .sri files created by the Voice It handheld recorder?

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Question 1. One of my files remains in "Locked" status (file name begins with L) and I can't download it. How do I unlock the file? 2. In Windows Vista, I'm getting error messages about not being able to see, access, or make changes to files. How do I fix that? 3. I can't see some/any Olympus files marked New or Stat. Why not? 4. I need to change the number of digits used for the dates in the documents that DocShuttle creates. How do I do that? 5. The documents that I'm receiving through DocShuttle are garbled. What's happening?

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Question Will Orator VoIP work behind a firewall router using NAT? What is a VoIP codec? Which coders are supported by Intel HMP? What settings do I need to use Orator VoIP with a Vonage account? What settings do I need to use Orator VoIP with a Broadvoice account? What settings do I need to use Orator VoIP with an Inphonex account? What router (UDP) ports are used with Dialogic HMP Drivers? How can I evaluate Orator VoIP software?

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Question 1. How do I register my Bytescribe software? 2. What is meant by “concurrent” and “consecutive” registrations? 3. Should I get a Dongle or just use a Product Serial Number? 4. I want to buy/sell a used Bytescribe software license. Is it transferable? 5. I don’t have a Product Serial Number or a Dongle. Can I register? 6. I have a Product Serial Number. Where do I go to register my software? 7. When I installed my software on a new computer, my Registration Number changed. What happened? 8. I had to reinstall Windows on my computer, and my Registration Number changed. What happened? 9. I registered on the web site and got a Confirmation Code, but when I put it in I get an error message saying “Invalid Code.” Why? 10. I change computers and/or re-format my computer a lot. I will need to register my software several times. Is there a way to avoid the registration process? 11. When I try to register DocShuttle, I get the message “Connection Timed Out.” How can I complete the registration process? 12. When I go to register online, I get the message that says “You have exceeded the number of licenses.” What does that mean? 13. I have multiple Bytescribe products. How do I know which Product Serial Number goes with which product?

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Question 1. What is a Dongle and what does it do? 2. How is registering with a Dongle different than registering with a Product Serial Number? 3. How do I get a Dongle? 4. If I already have a license of Bytescribe software, can I purchase a Dongle separately? 5. Can I purchase more than one Dongle for the same license? 6. Can I put more than one license on the same Dongle? 7. If I have a Dongle, can I use a Product Serial Number to register? 8. How do I register my software using the Dongle? 9. I have the Dongle inserted, but my software is still asking me to register. What do I do? 10. How do I use the software on more than one computer using the Dongle? 11. I don’t have any open USB slots on my computer. Can I still use the Dongle? 12. I’ve lost my Dongle. Can I get a replacement? 13. I have Windows Vista, and the Dongle isn't working. What can I do?

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